Content :          

Pre-conditions:    

Contents:             

•    The basis for the application of statistical methods
•    Basic elements of probability theory
•    Distribution and statistical models for random events
•    Model and application of the most important distributions
-     Binomial distribution
•    Statistical process control (SPC), acceptance sampling control, estimated values and confidence fields.
-    Poisson distribution
•    Thorn dike monogrammed
-    Normal distribution
•    Statistical process control (SPC), acceptance sampling control, estimated values and confidence fields.
•    Principles of research methods
•    Process improvement and process optimization
•    Dependability
•    Life cycle and breakdowns, breakdown rate
•    Exercises

Contents:            

•    TQM philosophy and basic principles
Clients, employees, process and environment orientation
TQM Prizes (European Quality Award, The Austrian Quality Award – AQA)
Company philosophy
Self Assessment
•    Management and leadership
Actual management sentences (Lean Management, Kaizen, Coaching)
Mission, vision, policy and strategy
Communication and information of the company objectives
•    Process management
Process orientation, conducting of processes
Process improvement
Relative measures and indexes of processes
•    Controlling and quality
The manager as a partner of the controller
Budget planning process
Basis of economical aspects examination (balance sheet analysis, profit/loss calculation).
Basic measures of financial success
•    Integrated management systems
Environmental management, Occupational safety, specific fields of activity regulations (QS 9000, VDA 6.1, HACCP)
Risk management
•    Role-playing, teamwork

Examination pre-conditions:

Participation in all above mentioned IQ+C-VIENNA training courses

Exception:
The IQ+C-VIENNA Certificates Quality Professional or Quality Manager SME are replacing the participation in the training courses „Quality management systems and internal audits“ and „Quality management systems in application“.

The IQ+C-VIENNA Certificate Quality techniques ST or QII is replacing the participation in the training course „Statistical methods and decision making“

Carrying out the   examination:

The examination is sited by an oral part and a written part.
The written part consists of a multiple-choice exercise and has a 30 minutes duration.
The oral part consists of a team moderation (solving a study case), each having a 1,5 hours duration, including the presentation, which has a 10 minutes duration for each participant.

Certificate:

By passing the examination it will be issued the IQ+C-VIENNA Quality Manager Certificate.

As an IQ+C-VIENNA „Quality Manager“ Certificate owner you have the possibility to acquire the European Certificate „EOQ Quality System Manager“.

Certificate validity:
3 years

Overview:                          

By auditing its QM System, the company has the advantage of having an image about its own and its supplier’s quality capability. The determination of weak points and improvement opportunities represent the basis for a profit bringing internal and external co-operation.

When auditing the suppliers, by using the adequate criteria, it is possible to make a good comparison between them. The success of an audit is in a close relationship with the professional and leadership knowledge and with the social competence of an auditor. The auditor is the visit card of the company.

The Auditor qualification is charging you, in the sense of fulfilling the company and the audit objectives, to evaluate and to assess successfully, internal and external QM systems.

You will develop your knowledge about planning, deploying, working out, and documenting internal and external audits, as for example suppliers’ and certification audits. You will get information about the development of

Process oriented audits. You will be introduced in communication techniques and you will learn to conduct a successful interview, in the sense of fulfilling the audit objectives, to avoid conflict situations and to present non-conformities, in a professional manner.

Pre-conditions:

For taking part in the training course it is necessary to hold an IQ+C-VIENNA Quality Manager Certificate or an EOQ Quality System Manager Certificate.

 Contents:

•    Deployment of internal and external audits

Audit types, preparation of audits, audit questions, audit checklists, audit reports
•    Correction and improvement actions
•    Process oriented audits
•    Qualification criteria for auditors
•    Communication, questioning and intervention techniques
    Discussion deployment, thinking in context, systematically thinking
•    Case studies, role-plays with VCR feedback

Duration:             

5 days, 9.00- 17.00 hours

Deployment of  the examination:    

The examination consists of an oral and a written part.

•    The written part consists of a multiple choice questionnaire with a 30 minutes duration.
•    The oral part consists of an interview related to professional knowledge and to communication techniques, with a 15 minutes duration for each participant.

Certificate validity: 

3 years

Certificate prolongation criteria:

•    Evidence (statement issued by the employer, interim certificate, self declaration) referring to 3 years practical experience in the quality management field.
•    Evidence referring to at least 3 external system audits (what are taking into account all ISO 9000 standards processes) with duration of at least 12 audit days. If the evidence is referring only to internal audits, the number of audits and audit days, will be doubled.
•    Participation in IQ+C-VIENNA refreshing seminars, at least once in 3 years.